Recast.AI is now officially known as SAP Conversational AI!
Recast.AI is now officially known as SAP Conversational AI!

Update your personal data

If you are a bot developer and you want to update your username and/or your email address, please email sap-cai-privacy@sap.com from the email address associated with your SAP Conversational AI profile.

Delete your personal data

If you are a bot developer and you want to delete your account and all bots associated with it, please email privacy@re cast.ai from the email address associated with your SAP Conversational AI profile.

Access or delete bot user's personal data

If you are a bot developer and one of your end users wants to access or delete their own personal data, please email the following information to sap-cai-privacy@sap.com from the email address associated with your SAP Conversational AI profile:

- Name of the channel used to access the bot

- Information required for this channel

(see following table)

Channel usedInformation needed to retrieve/delete end-user's conversations with the bot
Amazon AlexaAmazon user ID, for example, amzn1.ask.account.\[unique-value-here\]
CALLRPhone number, for example, +11234567890
Cisco Webex Teams (formerly known as Cisco Spark)Cisco person ID, for example, Z3lzY30zcGFfaloyL3VzL1BFT5BMRS7mZDNmN2NhZC0zOGY1LTQzZDgtOTg0ZS06MzMyNjQ5NDE2NzN
Facebook MessengerFacebook PSID, for example, 1254938275682919
KikUser name, for example, joeblow
LINEUSER ID, for example, vcc1a798ab48861b186bec80b6955e3dd
Microsoft AzureUser ID, for example, user12345
NexmoPhone number, for example, +11234567890
SAP Jam CollaborationActor ID, for example, 746583
SlackUser ID, for example, W875G90RL
TelegramChat ID, for example, 180847183
TwilioPhone number, for example, +11234567890
TwitchUser name, for example, joeblow
TwitterUser name, for example, joeblow

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