Recast.AI is now officially known as SAP Conversational AI!
Recast.AI is now officially known as SAP Conversational AI!
branding

Scale up your company's customer support with AI-powered chatbots

Improve customer satisfaction by creating highly-personalized experiences at scale in real time

References

Our world is turning conversational. Customers are chatting and expect their favorite brands to provide an instant support of quality. We know you are struggling to adapt to fast-changing digital trends, but you’ve come to the right place.


We provide automated customer service solutions by leveraging artificial intelligence and proprietary language technology. Here’s how.

SFR
SFR
With a customer support chatbot capable of understand any customer request, SFR has managed to automate 25% of all demands in weeks.
Bouygues Telecom
Bouygues Telecom drastically improved their customer experience quality and productivity by using a chatbot on mobile and their website to manage mobile subscriptions and support.
Bouygues-Telecom
Groupe-Mutuel
Groupe Mutuel
Groupe Mutuel now brilliantly manages their heavy traffic rushes with a chatbot in charge of modifying, cancelling, or suspending insurance contracts.

... and many others trust us too!

tango
engie
bayer
michelin
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Have a bot in mind?

Bot building capabilities

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Augmented natural language processing
Leverage proprietary natural language processing (NLP) technology to analyze text inputs and enrich key data for a rapid and straight-forward deployment.
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Powerful bot development suite
Draw on a comprehensive suite of tools to train, build, connect and monitor chatbots.
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Leverage the power of data
Understand your users through powerful analytics dashboard and perfect your training dataset through integrated analytics and benchmark tools.
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Support for any languages
Interact with customers with the same level of accuracy in multiple languages. A trilingual bot can easily switch between languages during a conversation.
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Integration with SAP and non-SAP solutions
Connect your chatbot to any external communication channel, any SAP product or any back-end system easily.
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Voice activation
Deploy voice-activated chatbots for Google Home, Alexa and Cortana, in addition to text-activated bots.

Enterprise grade features

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Availability
Highest service guarantee on any channels.
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Performance
High level of performance in any bot building language.
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Reliability
24/7 availability and smart scaling for your high volumes.
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Privacy
Data safe mindset and high-level encryption for datasets.
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Infrastructure
Infrastructures based on high security cloud hosting services.
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Support
Benefit from our efficient support team of developers.

Integrate powerful bots in your SAP products instantly

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By using SAP Conversational AI, you’re leveraging the entire SAP portfolio through easy integrations. You can connect your bot to your existing SAP products and keep your data in the SAP ecosystem.

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