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As of April 2020, we are further welcoming SAP into our platform by updating our user login system. All logins to SAP Conversational AI will now be done with SAP ID Service! This will make the platform more secure and robust, while allowing you to have one unique login system for many SAP services.  

What does this mean for me as an SAP Conversational AI platform user?

Only the login mechanism changes for you. Everything else remains as is.

Starting early April 2020when logging into SAP Conversational AI, you will need to follow quick migration process to move your user email from your existing account to SAP ID service. This will be seamless for you and all your bots will remain functional and untouched!

Why are we making this change?

We’re introducing this change to fully leverage the standard authentication mechanism provided by SAP Cloud Platform. This will ensure harmonized best-in-class security features across all SAP services. By changing our login system, we’re making sure that your bots and content get the highest levels of security in the market.

In addition, the change also allows you to leverage your existing SAP Community accounts and maintain single source of truth.

How much time will the migration take?

If you already have an SAP Community account, it will take you 10 to 20 seconds.
If you do not have an account, it will take you 1 to 2 minutes.

What happens if you do not migrate your account?

If you don’t migrate, you’ll be unable to access or modify your bots without migrating. However, your bots will always continue to run.

What happens after migration?

After completing the migration, you will have access to the SAP Conversational AI platform as always. Only the login system will have changed, so you will still have your account with all your bots.

Once your account has been migrated, you will login to SAP Conversational AI only through SAP ID service. 

What can I do beforehand to prepare for this migration?

In case you do not yet have an account with SAP ID, we warmly invite you to create an account with the same email you use for your SAP Conversational AI account (following this link) to ensure a smoother and quicker migration. 

What if you have multiple accounts in SAP Conversational AI but only one in SAP ID service?

In that case, you can choose to do one of the following based on your preference:

  • Either transfer ownership of your bots / organization ownership to one of your SAP Conversational AI accounts and delete the rest before early April 2020. You’ll then need to migrate only one account to the SAP Community login system.
  • Or keep all your separate SAP Conversational AI accounts and create additional SAP Community accounts for those that don’t currently have one.

If you have any question, we’re here to help! Please use the comments section below or visit SAP Answers.

Happy coding!

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