In order to continuously improve the quality of services delivered to our customers, we have launched the Enterprise Edition of SAP Conversational AI sooner this year, in addition to the Community Edition.
What is the Enterprise Edition of SAP Conversational AI?
The Enterprise Edition is the customer specific version of SAP Conversational AI.
It’s different from the Community Edition of SAP Conversational AI, which is accessible through
https://cai.tools.sap/ to all our community of users.
In the Community Edition, the customers data isn’t isolated from each other. In the future, this Community Edition will act as a free trial landscape.
You can use the Enterprise Edition of the SAP Conversational AI platform to have all your chatbots and data securely isolated in your own tenant – in other words, your “own” SAP Conversational AI platform. It provides a secure, role-based, and user-friendly experience of using the chatbot UI that is integrated into the different product applications.
What are the benefits of subscribing to the Enterprise Edition of SAP Conversational AI?
Using the paid version of SAP Conversational AI offers some benefits, among which:
- Management and consumption of data independently of other tenants and ensures that your data is visible to only users who have access to your tenant
- Access to premium features already available (e.g. SSO, SAP Cloud Platform Destinations) and upcoming features (e.g. Unit Testing, Bot Delivery, Bot Transport through Tenants)
- Seamless integration of your chatbot with other SAP products since tenant separation is a key concept across SAP solutions
- 24/7 support for all your questions and issues related to the platform
Also, the Enterprise Edition is mandatory in case you want to deploy a chatbot for commercial usage in production.
Community Edition VS Enterprise Edition
The below table gives you an overview of the main differences between the Community Edition and the Enterprise Edition :
|
Community Edition |
Enterprise Edition |
|---|
Premium features |
No |
Yes |
Support |
Through SAP Answers |
Dedicated support through ticketing service |
Connection with other SAP products w/ SSO and destinations |
No |
Yes |
Tenant |
Community Tenant https://cai.tools.sap |
Own tenant |
Productive Usage |
No |
Yes |
How to subscribe to the Enterprise Edition of SAP Conversational AI?
Once you’ve contracted a paid license of SAP Conversational AI, subscribe to SAP Conversational AI service in your SAP Cloud Platform subaccount(s).
You’ll be immediately provided an (or several) URL to access your own CAI tenant(s) and be able to create/manage users’ accounts on it.
> The complete process is explained in our product documentation.
How to proceed to migrate from the Community Edition to the Enterprise Edition of SAP Conversational AI?
If you’re already using the Community Edition of SAP Conversational AI, and have contracted an Enterprise Edition, you can migrate your bots and thus, not lose all your historic.
The migration process is very simple and can be done in a few steps.
- If not already done, subscribe to SAP Conversational AI service in your SAP Cloud Platform subaccount(s)
- Import your existing bots (public or private) from the SAP Conversational AI Community Edition to your newly created tenant(s) in the SAP Cloud Platform
> The complete process is explained in our product documentation.
Our team is fully available to answer any questions you may have about our Enterprise Edition.
