Start building your own chatbot now!

SAP Conversational AI currently offers a community edition of the platform for both free and paid customers. With the next release of SAP Conversational AI, we are introducing a brand-new Enterprise edition of the platform. As an enterprise customer, this will enable you to:

  • generate your own enterprise tenant and have your chatbots and data securely isolated in your own enterprise tenant
  • take advantage of enterprise-grade features of SAP Cloud Platform such as end-user SSO
  • don’t manually recreate your bots with the ability to fork them from the community tenant into your enterprise tenant
  • save precious time in your bot building by importing the entity values from an external database while using an API service by configuring a destination

The following table provides a comparison for editions and features available with Community and Enterprise editions.enterprise-edition-sap-conversational-ai

What does this mean for the customers? 

This change will only impact the current paid customers (with a Cloud Foundry subaccount and a tenant ID).  

If your chatbots that are currently set up in the SAP Community edition, they are either:

  • Consuming external services through the SAP Cloud Platform destinations, then the single sign-on and the destinations for these bots will stop working 

What do I need to do? 

After the release of the SAP Conversational AI Enterprise edition, you will need to: 

  1. If not already done while configuring the SAP Conversational AI Web Client, subscribe to SAP Conversational AI service via the SAP Cloud Platform Cockpit.
  2. Import your Community chatbots into your new Enterprise tenant.  

The platform will provide an easy way to import your chatbots from the Community edition into your own Enterprise tenant 

  1. After importing your bots into your tenant, you will need to create new channels in the Connect tab of your imported chatbots (within your tenant), in order to reconnect them to your SAP Conversational AI Web Client.
  2. Finally, you will need to reconfigure your SAP Cloud Platform destinations. 

For more information about configuring your enterprise edition, read our documentation.

If you have any questions, we’re here to help. Go to SAP Answers and ask your questions!

Happy coding! 

  • Partha

    I think this would be the ultimate strategy from SAP to enable their enterprise customers with enterprise mindset.
    I have few questions here…
    1. When CAI platform will be there inside customers private tenant in CF, does that mean customers need additional runtime or space or DB or any additional resources to accomodate in their own CF tanant?

    2. Will the customers have provition to directly control the users data (isolated chat data)?

    3. Will there be any change in bot training, building, channel and monitoring interface? Can the customers change the basic UI, lets say adding company logo for monitoring dashboard?

    • Pablo Roisman

      Hi Partha,
      1. A customer not needs any runtime, space or DB. The only requirement is the needed entitlements to see SAP conversational AI. For productive use an Identity provider is needed.
      2. Chat data is isolated per tenant. There is no option on the customer side to control/ modify this.
      3. No planned change in the bot design time UI for now

      Best Regards,
      Pablo

  • Partha

    This would be the ultimate strategy from SAP to enable their enterprise customers with enterprise mindset.
    I have few questions here…
    1. When CAI platform will be there inside customers private tenant in CF, does that mean customers need additional runtime or space or DB or any additional resources to accomodate in their own CF tanant?

    2. Will the customers have provition to directly control the users data (isolated chat data)?

    3. Will there be any change in bot training, building, channel and monitoring interface? Can the customers change the basic UI, lets say adding company logo for monitoring dashboard?

  • Sai

    What is the process for an existing SAP CAI customer to start using the Enterprise Edition of CAI? Does the customer need to place a particular request or sign up for the upgrade?

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