What's New in SAP Conversational AI in September 2019? - Seamless Integration of Chatbots

[Paul_P]

With seamless connection to any SAP services, native single sign-on (SSO), and powerful bot generators, the latest release of the SAP Conversational AI service allows the swift creation of enterprise chatbots to transform customer and employee experiences. Chatbots that provide the latest invoice information, change a billing address, or answering frequent questions are now available.  

Customers often need assistance, and support centers face many challenges. By providing 24×7 support using multilingual chatbots on the platforms customers already use, companies can build customer satisfaction and fidelity as they improve revenue and brand image.  

Employees often face complexity when using enterprise software, which may hinder their productivity. By providing powerful conversational interfaces capable of answering questions in seconds, employers can alleviate frustration and help employees be more productive and happier at work.  

SAP Conversational AI services can transform customer and employee experiences. Our last and upcoming releases provide all the tools necessary to build powerful enterprise-ready chatbots.  

Seamless SAP integration for all bots

 

Seamless connection to any SAP services via Business Connector
During a conversation, you most likely want to retrieve business information or connect to an external system to perform actions. Besides using webhooks, you now have greater flexibility in retrieving and using data from API service responses (JSON object).
You can use SAP BTP destinations for runtime support of logged-on users (for example, SSO).​

Native SSO in chatbots
You would want your bot to assist the enterprise users by executing certain business operations on their behalf, for example, creating a leave request. For this, the bot will need to call an external service. The external service allows secure transmission of information by issuing a user token that uniquely identifies the user on that external service (JSON Web Token or JWT). The user needs to log on to acquire this token.
Single Sign-On (SSO) permits users to use a set of login credentials to access the SAP Conversational AI Web Client. Once authenticated, the business user can interact with the chatbot without providing their credentials on each log on.

Want to know how to use it? Follow our dedicated tutorial.

Powerful Web Client for chatbots
You can integrate the SAP Conversational AI Web Client with your web solution based on SAP BTP. The Web Client adheres to the SAP Fiori Design Guidelines and respects enterprise product standards. It reuses the authentication of the embedding platform to provide a single sign-on experience.
The Web Client provides a consistent conversational user experience that can be adopted easily across SAP products.

For more information, see our documentation.

What’s coming next? Generation of powerful chatbots in minutes  

SAP bot generator
Quickly generate full-fledged chatbots from policy documents or from complex OData processes. 

Smooth multi-bot interactions
Create one conversational experience, leveraging the knowledge of many bots, learning from user contexts and habits.

Extensibility Framework and bot collaboration
Work efficiently with your team on large bots. Customize and extend bots created by SAP LoBs while always staying up-to-date.