| BLOG
A Guide To Designing A Great UX For Your Chatbot
So your customer-facing teams are inundated with inquiries that are repetitive and mundane, draining employee motivation and resources. You get an idea, “let’s create a chatbot!” You do. But people don’t use...
What Chatbots Are Doing For Social Good
Context New York Black Friday 2018 Imagine this, I’m at the phone store with my mom. She is about to purchase a new iPhone and we just found out it is backordered. We both stare at each other with fear knowing that...
4 Chatbots Security Measures You Absolutely Need To Consider
It will come as no surprise that chatbots are everywhere and they are here to stay! In fact, 80% of companies want to have some type of chatbot implemented by 2020. Chatbots are our friendly assistants that make...
Getting a Bot That Really Works: The Best Corporate Architectures for Conversational Interfaces
Chatbot (n.): computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. People today expect instantaneity. That’s why messaging has become the most popular...
How AI Powered Chatbots Are Unlocking Business Value Today
Since the term “AI” was first coined by cognitive scientist Richard McCarthy and his team in preparation for the 1956 Dartmouth AI Conference, machines that can demonstrate human-like intelligence have been the...
Easy Peasy: How to Build Better Chatbots with Metrics
Woohoo, chatbots! Chatbots are exciting territory because they offer a scalable way for businesses and brands to have meaningful, one-on-one conversations with people. And as a bot developer (or soon to be...
Why You Need To Automate Your Customer Support With Chatbots
Up until 2015, social media dominated the digital world, creating a new way of sharing content, managing customer support or chatting around the world. We all got used to it and were expecting instant gratification...
What Are Bots for? Discover Freshr, Your Best News Bot
During our stay at Station F, we met a lot of interesting startups. One of the few we decided to feature on our blog is Freshr. Freshr offers a news curator bot available on Messenger. We met with Romain Torres,...
How Conversational AI Can Impact Your Business
Why chatbots? Every day billions of people turn on their phones and computers to access Messenger, WeChat, Slack and other platforms to connect to each other. With the increasing shift to digital engagement, we...
Discovering Matcha, The Wine Advisor Chatbot
As a French chatbot startup in Station F, it was only a matter of time until we started talking about wine. We met with the CEO and co-founder of Matcha, a wine technology service, to understand their product and...