| BLOG
Why Integrating Horizontal Coverage When Building Chatbots Is Key
As the world becomes increasingly conversational, companies need to act fast, because this major shift impacts their two main audiences: employees and customers. Nowadays, the majority of the enterprise software...
White Paper: Redefining Customer Experience with Conversational AI
Conversation has become increasingly digital. Yet customers have also come to expect a more personalized customer experience. Conversational AI technology empowers organizations to facilitate this new dynamic and...
Managing Data Privacy and Security in Your IT Landscape with SAP Conversational AI Chatbots
The primary focus of this article is on the various ways to integrate SAP Conversational AI into your IT landscape while maintaining data privacy and security. We’ll look at a few scenarios where the user has data...
Generate New Leads and Sell Banking Products Using an SAP Conversational AI Chatbot
Business Challenge It’s common knowledge that when potential customers or leads contact a bank, the bank’s focus is now less on their request and more on getting them to buy something. Whether hidden or overt, the...
Discover Edmin, the SAP S/4HANA Cloud Community Chatbot
A Technical Advisor, an S/4HC Search Engine, a Meeting Coordinator, and an Entertainer! According to the Myers Briggs theory, there are sixteen different personality types – and these are prevalent among chatbots...
How Météo France took its weather chatbot to the next level with our AI chatbot platform
SAP Conversational AI is pleased to count among their users Météo France, the official service for meteorology and climatology in France. This user story will help you to figure out the steps to improve your own AI...
A Guide To Designing A Great UX For Your Chatbot
So your customer-facing teams are inundated with inquiries that are repetitive and mundane, draining employee motivation and resources. You get an idea, “let’s create a chatbot!” You do. But people don’t use...
What Chatbots Are Doing For Social Good
Context New York Black Friday 2018 Imagine this, I’m at the phone store with my mom. She is about to purchase a new iPhone and we just found out it is backordered. We both stare at each other with fear knowing that...
4 Chatbots Security Measures You Absolutely Need To Consider
It will come as no surprise that chatbots are everywhere and they are here to stay! In fact, 80% of companies want to have some type of chatbot implemented by 2020. Chatbots are our friendly assistants that make...
Getting a Bot That Really Works: The Best Corporate Architectures for Conversational Interfaces
Chatbot (n.): computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. People today expect instantaneity. That’s why messaging has become the most popular...